The case study says that: “The public’s perception of the public sector continued to be poor due to reactive communication and a lack of effective public relations with communities concerning government policies and programmes.” (p.213) ---Explain what is the issue here by linking it to aspect(s) of good governance.
The aspects include:
Assisting the news media cover government activities and events. Informing citizens about government agency activities. Facilitating internal cohesion of government agencies. Expanding the government agency's sensitivity to the public's needs and desires
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