Answer to Question #208018 in Management for Pearl

Question

(A) the concept of supplier quality is regarded as an important enabler to organisations’ supply chain efficiency. This is due to its strategic role in ensuring a seamless and continuous flow of quality supplies across a supply chain network. In light of the aforesaid assertion, you are expected to practically demonstrate how your company will manage its supplier quality engagement using the following principles of total quality management (TQM); to ensure that you obtain the best quality supplies and expertise that will enable the organisation to meet and exceed your customers’ expectations (25 marks):

• Pursue quality at the source (5 marks)

Answer 1

Part 1

Total Quality Management (TQM) can help my company manage its supply supplier quality engagement by presenting the requisite techniques and methods that can support top management promote employee empowerment and enhance job satisfaction levels. This may be accomplished through my company's management and dedication to the TQM goal of customer happiness, as well as by building an organizational culture that values total quality and customer satisfaction. All personnel of my organization can contribute to improving existing processes, merchandise, operations, and the environment in which they operate as part of a TQM initiative. This will ultimately lead to customer satisfaction.

Part 2

Quality at the source implies that each worker is held accountable for guaranteeing the quality of product lines. Pursuing quality at the source can result in better-informed workers, more cultural understanding of the significance of quality to customers, lower reworking costs, lower production wastage, and employee empowerment.