Answer to Question #208017 in Management for Pearl

Question

(A) the concept of supplier quality is regarded as an important enabler to organisations’ supply chain efficiency. This is due to its strategic role in ensuring a seamless and continuous flow of quality supplies across a supply chain network. In light of the aforesaid assertion, you are expected to practically demonstrate how your company will manage its supplier quality engagement using the following principles of total quality management (TQM); to ensure that you obtain the best quality supplies and expertise that will enable the organisation to meet and exceed your customers’ expectations (25 marks):

• Define quality in terms of customers and their requirements (5 marks)

Answer 1

Quality can be defined as exceeding or meeting customers expectations.