Answer to Question #199148 in Management for Colleen

Question

Elsa Lee Manages a product testing lab. Although her team works normal hour (9am to 5pm), there are times when the product testers need to work after hours or even on the weekend. She doesn't have a supervisor there when these associates are working but is wondering whether she needs to. What would you suggest to Elsa?

No more than 150 words

Answer 1

Associates need supervision to control their performance; that is ensuring each delivery corresponds to the organizational targets. It is also essential in supporting them to deliver high-quality care and support. Therefore, Elsa Lee should have a supervisor there when associates are working.