Answer to Question #297439 in English for NEHA

Question

• You are the Communications Assistant for KW Flowers
• Your boss has asked you to write an email to a customer letting them know that their special order (for birthday flowers) they placed is not available and will not be shipped on time (for the special day).
• The customer’s name is Andrea Borman.
• Her email is [e-mail] (not real)
• Your Task: Write an email to Andrea Borman conveying this information.

Answer 1

From: [e-mail]

To: [e-mail]

Subject: Birthday Flowers Special Order

Dear Andrea,

I hope this email finds well, you and your family,

Regarding your special order of flowers for your special day, I am sorry to inform you that the flowers are not currently available and in that regard, they won't be shipped in time. I would like to know if we can still hold on to the order till we receive them and ship them to you.

We are really sorry for the inconvenience this has caused you.

Thank you.

Kind Regards,

Communications Assistant

KW Flowers