Answer to Question #196920 in English for bongiwe zulu

Question

Identify what may be the social and cultural barriers to the use of mobile phones for delivering voice mail messages. Identify potential solutions and determine their costs, advantages and limitations, physical and social.

Answer 1

They sensed that mobile communication for health service support is the alternate indirect mean of services which has some disadvantages; absence of physical examination and then determining the care needed might affect the appropriateness in curative treatments.

Many of the CSBAs also stated that their involvement and responsibility would not be ended at mobile communication (Figure 2). They said that they understand their responsibilities when they examine the patient to see the dilatation of the cervix and for any complication which is unmanageable by them, they can seek advice from the expert group. One of the CSBA felt that many of them might ignore their responsibility to visit the mothers in person once mobile communication is well established.

On the other hand, the mothers and their husbands who had already communicated with providers about some health issues using mobile phones noted some other barriers. These include irritability from the provider’s side, sometimes the mobile phone found switched off so that the family could not contact her anymore, and fear of the mobile network problem especially in case of an emergency. Irritability from the provider’s side was the most common and uppermost barrier for accessing health services using mobile phones.