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When employees fail to develop self-esteem and dignity at work because they are always reminded that they could lose their jobs anytime, this relates to...


1. The need for love and belonging

2. An absence of security

3. The need for power

4. The lack of knowledge


1.2 critically discuss the humanistic approach to organizational communication and also refer key theorist associated with this approach.


1.3 Rensis Likert distinguishes between work centred and work centred management styles.

Distinguish between work centred and work centred management styles incorporating the four management systems.



After travelling in the scorching dessert for a very long time, Paul started to experience fatigue, and dehydration. According to Maslow's needs hierarchy, what kind of need is experienced by Paul in this scenario?


1. Self-esteem need

2. Safety need

3. Love and belonging need

4. Physiological need


Motivated behaviour can be defined as...


1. A state of tension brought on by biological needs

2. An action that is chosen deliberately and with a clear purpose

3. A specific inborn behavioural pattern

4. Making random decisions


Which term refers to the unique way in which individuals react to stress that adversely affects their health?


1. General adaptation syndrome (GAS)

2. Primary appraisal

3. Response specificity

4. Burnout


Which one of the following options about burnout is incorrect?


1. Burnout arises from prolonged exposure to stress

2. Feeling of alienation of being emotionally drained and empty are common

3. The development of burnout is rapid and easy to identify

4. Burnout is associated with decreased level of performance


What does the Yerkes-Dodson law refer to?


1. Burnout arises from prolonged exposure to stress

2. As arousal increases, so does the performance up to a certain level

3. The amount of time it takes to learn a task increases over time

4. Attention is associated with decreased level of performance


The contextual model of stress is based on the assumption that....


1. An event does not have universal meaning independent of the perceiver

2. There is a pattern in the way people react to stress regardless of the nature of the stressors

3.The meaning of an event goes through a non-linear process that classifies it as a stressor

4. Events are later processed as positive, negative, neutral or ambiguous


When you are talking to someone at a party, you are able to focus on the voice of that person and screen out the background noise. This is an example of which law of perceptual organization?


1. Closure

2. Figure and ground

3. Proximity

4. Grouping


The brain's ability to process incoming information rapidly and without any awareness of a person is called...


1. Sensation

2. Perceptual organization

3. Generator potential

4. Monitoring


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