Answer to Question #209485 in Psychology for Emmanuel Egbuagha

Question

Explain in detail how Boulders Mall's management may have used media relations as a public relations tool to try to resolve controversy.

Answer 1

Answer:

The management of Boulders Mall should have used their social media profiles to clear the air about the controversy. Since there are many social media users who trust the mall, it will be important for the management to give an action step to stop the controversy from spreading on the social media.