Answer to Question #208138 in Software Engineering for King

Question

As a member of the IT team, you have been asked to configure user

access and prevent employees from accessing the hard drive and printer. The following day, you receive 50 emails from users complaining of broken computers since none of them can print from their computer any longer. You know this is by design but understand many users may have concerns with this new process. How do you handle these issues and hep users understand security concerns, process changes, and making the change process easier?

Answer 1

I would simply let them know about the changes earlier, so that they all know about possible issues beforehand and apologize for corresponding issues. Later, I would remind about this in emails sent to every employee.