Answer to Question #265887 in Computer Networks for Jennifer

Question

An example of a troubleshooting document

Answer 1

Troubleshooting documentation is a technical communication document intended to give a user or customer information on how to solve and prevent those problems. Its commonly written for computer hardware, electronic goods, and software but they can be written for any product. An example is when there is print falure:

Use the following tests to help determine the cause of the printing failure.

Step 1: Test printing in other documents. ...Step 2: Test printing in other programs. ...Step 3: Test printing with different printer drivers. ...Step 4: Test the Word program files and settings. ...Step 5: Test for problems in Windows.