Let X= the number of car owners who have their cars washed professionally: X∼Bin(n,p).
P(X=x)=(xn)px(1−p)n−x
Given p=0.28,n=18
P(X≤2)=P(X=0)+P(X=1)+P(X=2)
=(018)0.280(1−0.28)18−0
+(118)0.281(1−0.28)18−1
+(218)0.282(1−0.28)18−2
=0.7218+5.04⋅0.7217+11.9952⋅0.7216
≈0.084195