Answer to Question #315188 in Management for ssu

Question

Mr. Agrawal is running an offline electronic store and due to tough competition from Ecommerce players, Mr. Agrawal is thinking to start an online website to deliver the

product. Company must focus on cost, quality and delivery parameter while working in

an online business model. Suggest company to implement various focused operations

strategy that improves the performance of the firm.

Answer 1

Improving operations is not a one-and-done initiative. It is a combined effort that calls on Directors of Operations to optimize processes, people, financials, and technology. There’s no universal remedy that can make up for a scalable business model and turn the company into a well-oiled machine overnight. Eventually, the financial viability of projects and services depends on the balance of all elements and is the result of continuous improvement.

In order to improve the performance of the firm various operation strategies include;

Focus on your customers

Ensure that strategy, plan and day to day priority is aligned with customer needs

Direct resources and focus toward the most critical customer service metrics and indicators

Set the right efficiency measurement to guide continuous improvement

Effectiveness and efficiency go hand in hand

Audit - Periodically auditing your practices and procedures will help weed out the ones that are no longer working. It will also help improve those that are working but could be more efficient.

Document Control - The ability to find necessary documents as easily as possible is a crucial part of operational efficiency. Finding the most current variation of any particular piece of paperwork - contracts to drawings to specifications - can help keep you on your critical path.