Answer to Question #313904 in Management for Modi

Question

 Discuss the Role of Service Engineers in ‘Engineering’ Service Operations. Explain the three techniques used to evaluate service operations with reference to a setup for an Educational Institute.

Answer 1

Some of the service engineer operations include

• Communicating with clients, engineers and other technicians to ensure effective services are delivered.
• They follow up on service requests and provide customer feedback.
• They monitor the equipment and machinery performance and ensure that they are in perfect condition.
• They conduct quality and safety checks on equipment.
• They write reports and present findings to managers on regular basis.