Answer to Question #297094 in Management for Jack Patz

Question

Assume you are a part of the Operations team in an automobile manufacturing setup. You

are also working in coordination with other departments. Discuss the following aspects of

the operations of your organisation

a. Define Quality & list and discuss in brief the various dimensions of quality in operations

Answer 1

Quality product refers to products that meet customer expectations.

The eight dimensions of quality include:

 performance, , durability, serviceability, features, reliability, conformance, aesthetics, and perceived quality.