Answer to Question #288614 in Management for Faeem

Question

4.2.3 The sales manager, the HR manager and all the sales staff meet to

discuss the lack of motivation amongst the staff in the sales

department. (3)

4.3 Communicating in a large group is different from small group discussions.

Which skills will make the communication process in a large group effective?(6)

Answer 1

1. Being a good listener. The audience should avoid things that may distract their keenness.

2. Both the speaker and the audience should maintain eye contact.

3. The audience should be aware of the non-verbal cues in themselves and the others. These maybe such as facial expressions.