Answer to Question #243048 in Management for Madhu

Question

3.As a student who has studied human resource management write one-page web article by describing the guidelines and principles that supervisors should adhere when they handle employee grievances.

Answer 1

Guidelines and Principles that Supervisors should Adhere when they Handle Employee Grievances

Employee grievance is a form of discomfort in an organization caused by the gap between what employees expected and the failures in an organization. In this case, the main point of concern is that the supervisors and the managers should close contact with their employees to single out the main problems and the discomfort that their employees endure. Therefore, the paper mainly embarks on the guidelines and the principles that the supervisors should adhere to when handling employee grievances.

To begin with, the supervisor should first acknowledge grievances. In this case, the supervisor should apply the skill of hearing the employee’s suggestions and their complaints. The reason is that the employees, like other human beings, need to be paid attention significantly when raising points of concern.

Secondly, the supervisor should act quickly upon ascertaining the facts. The prompt response should not only be a surging matter in the organizational leadership but should also be a management’s mandate. The reason is that, with the delays in response through the ascertaining facts, the organization itself will be at risk as issues like frustrations and tempers will be encountered. Therefore, the supervisor must deal with the grievances speedily.

Moreover, the provisions of the grievance outline should be definite and clear. In this case, there should be no grievance procedure that should work efficiently unless there are specific provisions, regularly and strictly followed in determining the move that the company should put in place to achieve its goals. In other words, for efficiency, every employee should recognize and choose well the prospective person to file a grievance.