Answer to Question #242626 in Management for AvatarTintin

Question

Rohit Khurana accepted a promotion as manager with mixed feelings. His former job as an officer at Delhi Development Authority involved regular contact with the general public and processing their complaints. With his job role, he built a good picture of DDA in the minds of the public. His new job as manager is a desk job, working with files relating to the applicants registered for various housing projects. Rohit missed the routine of his old job. He had a private office now, but he felt he wasn't a good fit. When he submitted his first report on the housing project to the Director, it was OK but the Director suggested some changes that meant Rohit had really got off the track. The Director said don't worry, “We all have to learn a new job”. The more Rohit considered it, the more he want to revert to his old role. But he hesitated for fear that he would be disqualified for future promotions.

a What to do to rectify this situation as Rohit's boss?

b Could this situation be avoided altogether?

Answer 1

As a boss, I will consider using employee motivation techniques to encourage Rohit to adopt the new job environment. management level is another critical position that requires Rohit in previous job positions. Learning through mistakes is common, and with time, he can adapt to the new workplace. To encourage progress and leverage Rohit’s experience in management, this situation could not be avoided altogether.