Answer to Question #240388 in Management for Kiki

Question

Discuss some of the fundamental skills that organisations need to focus more in developing among
their employees if they want to keep their business at a competitive advantage in the 21 century.

Answer 1

The most important skills to train workers for next generation

• 1 COMMUNICATION SKILLS (LISTENING, SPEAKING AND WRITING)

Workers should be able to communicate humbly and effectively with the customers. This will boost customer loyalty

• 2 ANALYTICAL AND RESEARCH SKILLS

Workers should incorporate analytical skills to enable them to spot the products on demand and those that need to be supplied within the store.This skills aid in decision making also

• 3 FLEXIBILITY/ADAPTABILITY.

Workers should be willing to adjust to new perspectives, practices, and norms to accommodate customers

• 5 ABILITY TO MAKE DECISIONS AND SOLVE PROBLEMS.

Worker should be able to weigh existing options and make correct decisions in a situation

• 6 ABILITY TO PLAN, ORGANISE AND PRIORITISE WORK. ...
• 7 ABILITY TO WEAR MULTIPLE HATS. This involves the ability of a worker to dive through different tasks
• 8 LEADERSHIP/MANAGEMENT SKILLS