Answer to Question #229298 in Management for Shane

Question

16.Discuss in 3 paragraphs the approaches in accordance to principles of management.
•You must submit documentation, suitable evidence or other relevant proof that diversity in the workplace could be an asset to the organization.
•Put it in a long bond paper.

17.Give one example of a problem that arises from diversity issues and what are the training needs and appropriate action in managing diversity issues.

18.Elaborately discussed the coaching and mentoring process to successfully work in a diverse environment.
•You must submit documentation, suitable evidence or other relevant proof on how to manage problems arising from diversity issues in the workplace.

Answer 1

16.

Approaches to Principles of Management

The Interpersonal Behavior Approach

Management involves usually getting many activities done through employees and other personalities in an organization. The interpersonal approach concentrates heavily on aspects of humans in management. Proponents of the interpersonal behavior approach to management believe that people ought to understand each other so that they can coherently work towards the achievement of the laid down goals and objectives. The approach seeks to identify any problem within the organization and find solutions on how best they can be solved. Solving of organization requires the application of psychology to management processes in an organization. The interpersonal approach to management puts more emphasis on the importance of organizational leadership, motivation of the employees, and the influence of work on the environment.

The Group Behavior Approach

The group behavior approach is primarily concerned with the behavior of individuals while they are in a group. The group behavior approach makes use of group theory which postulates that people in a group have a common sense of belonging, and common feelings. This school of thought, therefore, attaches greater importance to the need for cooperation and positive interaction among the groups of people who have formed an informal organization.

The Operational Approach

The operational approach looks at management as a process based on unique functions of management. Management is considered to be a process of getting things to be done through the underlying management functions which include controlling, planning, staffing, leading and organizing. Operations approach involves the coordination of human resources in an organization and inventory resources. The functions of management are globally recognized and are applicable.

A source that shows diversity in the workplace could be an asset to the organization:

Green, K. A., López, M., Wysocki, A., & Kepner, K. (2002). Diversity in the Workplace: Benefits, challenges, and the required managerial tools. EDIS, 2002(2).

17.

Example of diversity issues: Communication Barriers and Problems

Training needs and appropriate action in managing diversity issues

Through the reduction of prejudices and usage of stereotypes

1. Recognizing the existence of diversity exists and enabling employees to learn how to value and respect the existence of fundamental differences.
2. Training employees to admit their biases and possible prejudices to ensure that they are committed to reducing them.
3. Training employees to dismiss any myths about their colleague's employees which may be used as stereotypes.

Through ensuring that miscommunication is minimized.

1. Educating employees about the existence of differences among them.
2. Communicating effectively through proper listening and asking questions where necessary.
3. Avoiding the usage of terms that may depict others as inferior.

Through building relationships with other employees

1. Forming a positive relationship with all employees and amongst themselves.
2. Seeking feedback about any issues from colleagues with a lot of decorum and respect and above all valuing employees’ diversity.

 

18.

The coaching and mentoring process to successfully work in a diverse environment

1. Establishment of Objectives

The start of coaching and mentoring process ought to have a clear objective(s). The process of mentoring and coaching is developmental, career, or performance among the employees. All these are aimed at making diversity in the workplace fruitful.

2. Carrying out Assessment

Assessment is a very key stage in mentoring and coaching process and needs the coach and the mentor to ask relevant questions, listen actively, and see the process through a diverse lens.   

3. Feedback

Feedback is essential in any process more especially in the process of mentoring and coaching. It gives an opportunity to both parties  both the coach and the mentor to share observations with the coaching and mentoring participants.

4. Goals identification

Identification of goals in the process of coaching and mentoring is crucial towards realization of the coherent diversity at the workplace.

A source that shows how to manage problems arising from diversity issues in the workplace:

Jackson, S. E. (Ed.). (1993). Diversity in the workplace: Human resources initiatives. Guilford Press.