its about Ethiopian airlines If your process is very complex, give an overview. Point out any bottlenecks in your process.
a. Is your process product focus, repetitive, process focus or something else. Explain.
b. If a service, discuss customer interaction and process strategy
c. Discuss any environmental issues involved in your process.
d. Discuss technology used in your process.
e. Discuss the information systems that support your process.
f. Give a history of improvements to your process (e.g. look at lean manufacturing).
g. Discuss any issues that pertain to capacity. What determines capacity for your process? How do you deal with uneven demand?
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