Answer to Question #217369 in Management for ZAMA

Question

You have been hired as a Training & Education Development consultant for Ebhayi Furniture Store. One of the challenges faced by this small firm is that there is no clear training strategy. Management believes this has led to the company not performing effectively and efficiently. 

Ebhayi employs the following staff members:

4 sales consultants

1 cashier

1 cleaner

1 manager

As a consultant, advise the owner of all the types of training and development that will be relevant for each of these staff members.

Answer 1

• Consultants can assist you in identifying your sales team's strengths, which can be utilized to help your organization function more successfully and efficiently.

• In the company, a cashier is responsible for ringing up purchases, bagging things, asking price checks, honoring coupons, receiving money, and providing proper change.

• A cleaner aids in staff retention because people leave their jobs for a variety of reasons.

• A manager can assist in determining the most crucial behaviors for the company's success.