Answer to Question #209673 in Management for abi

Question

What is the difference between providing a guest with information and actually communicating with that guest? Give an example of each. How can hospitality organizations know if information has been communicated effectively to both guests and employees?

Answer 1

Providing a guest with information means laying out facts to the guest that are interconnected to the locality. For instance, the main entrance to a hotel closes at midnight, so be there before that. Whereas communicating with the guest can be interpreted as having an extensive conversation or exchanging information about any topic of choice. For example, a general talk about the city where the guest comes from or the guest's locality is visiting.

To ensure the information has been laid out effectively, the organization should ensure that all the staff is trained well. This training helps them get familiar with the guest's requests and have comfortable conversations with the latter. Also, the organization should get feedback from its staff about how they can improve their services, which helps address any problems faced and fix them.

For the hospitality staff to Maintaining a proper and healthy work environment, the hospitality staff is supposed to communicate effectively to the guest to be satisfied with the behavior.