Answer to Question #209525 in Management for KAM

Question

SUBJECT : KNOWLEDGE MANAGEMENT

Discuss three different organizations where according to you the best practices in the implementation of Knowledge Management system present, explain in detail?

Answer 1

Without at least a cursory look of Ford, no list of organizations that employ the knowledge management system would be complete. The multinational manufacturer has long been a proponent of best practices in knowledge management. This, along with a number of other variables, has allowed it to avoid death on several occasions while maintaining a thriving business. Product development procedures at Ford were particularly well-served by knowledge management principles. Ford used web-based knowledge base software to manage quality standards throughout their product range early in the Internet's history. Ford was able to improve its initial quality by 18% and cut its warranty costs by $1 billion as a result of its early adoption. The automaker excels at knowledge management because it has been doing it for a long time and has accumulated sufficient experience to substantially develop its strategy.

Since its foray into e-commerce in the late 1990s, Amazon has excelled at knowledge management. In order to meet the demands of its employees, the organization employs many-core knowledge management and user experience principles. One such notion is the usage of a single interface to serve all of the consumers' demands. This makes all goods easy to index and find, allowing Amazon to expand and broaden its business from selling books and various types of equipment to having its own product lines that compete with just about everything imaginable, from Bluetooth speakers to foam rollers. Each of these organizations takes a unique approach to knowledge management. What they all have in common is a desire to learn more about knowledge management principles and how they may be applied to their businesses. The upshot of this commitment is incredible success, which is something that all of these businesses have in common. Amazon is one of the best instances of business knowledge management.

The World Bank is a great example of philanthropy. It has been attempting for a long time to decentralize its operations, to transform from a largely top-down, Washington-based financial institution to one that empowers clients through knowledge sharing and information. The company has traveled a long way. The World Bank is researching the complexities of knowledge management. A spokesperson from the Bank stated at a recent international development conference that the bank was working on additional qualitative components of knowledge, such as conversations and opinions, in addition to capturing explicit information. The World Bank is attempting to develop a comprehensive action plan to improve knowledge management.