Answer to Question #209511 in Management for PAS

Question

SUBJECT : KNOWLEDGE MANAGEMENT

what are the various reasons (give any 7 with elaboration ) due to which employee of any organization don't share knowledge that they possess?

Answer 1

1. They don’t have time. They think they have no time for knowledge sharing. Solution: Embed knowledge-sharing into the basic work and processes of your organization so that it is not viewed as a separate task which can be avoided.
2. They don’t trust others. They are worried that sharing their knowledge will allow other people to be rewarded without giving credit or something in return, or result in the misuse of that knowledge. Solution: Reward people on team goals, and nurture communities within the organization to create an environment of trust.
3. They think that knowledge is power. They hoard their knowledge waiting for someone to beg them for it, treat them like a guru, or give them something in return. Solution: Recognize, reward, and promote those who share their knowledge, while denying promotions to those who fail to do so.
4. They don't know why they should do it. Leadership has not made a strong case for knowledge sharing. Solution: Have the leader of the organization communicate regularly on knowledge sharing expectations, goals, and rewards.
5. They don't know how to do it. They have not received training and communications on how to share knowledge. Solution: Regularly communicate and conduct training, webinars, and knowledge fairs. Web-based training and webinar recordings should be available for all tools.
6. They don't know what they are supposed to do. Leadership has not established and communicated clear goals for knowledge sharing, and has not modeled the desired behaviors. Solution: Establish and communicate clear knowledge-sharing goals, and have leaders regularly demonstrate knowledge sharing so others can follow their example.
7. They think the recommended way will not work. They have received training and communications but don't believe what they are being asked to do will work. Solution: The KM leaders, knowledge brokers, and other members of the KM team have to convince people in small groups or one-on-one by showing them that it does work.