Answer to Question #192606 in Management for Mike

Question

All products and services consist of three interdependent components: a concept, a package 

and a process. The concept is the _______________________ . 

1 set of expected benefits that the customer purchases

2 tangible or intangible object being purchased

3 design of the processes required to manufacture the product or service

4 interaction between the customer and the business 

Answer 1

1 set of expected benefits that the customer purchases