Answer to Question #187674 in Management for Roy

Question

As a Business Manager of a very well- reputed publishing house ,you signed an agreement with M/S Degree College to supply them all publishing materials within 1.5 months 'time. Now you find that it is almost impossible to supply their order within due date as 30 days have already passed ,but one-third of the printing work is still to be done.

Draft a letter to the Director Administration of the college ,informing about the current situation and offer an acceptable solution to the problem. Assume necessary details. You should write about 150-200 words. Your answer will be judged based on the following criteria:

Answer 1

ABC Publishers,

P.O Box 345,

New York.

 

Director Administration,

XYZ College,

P.O Box 989,

New York.

 

RE: APOLOGY FOR DELAY IN DELIVERY

Dear Sir,

           I am writing to apologize for the delay in the delivery of publishing materials, as we are experiencing problems with our printing machine. So far we have printed ¾ of your order but we will not be able to deliver in the next fifteen days as we had agreed. We are so sorry for the inconvenience caused. We are working very hard to ensure that we deliver not later than 30 days from now. We shall add 10 units of the publishing material on top of the units that you ordered.

In addition, we’re also including a coupon for $10 off your next order. You can also find a tracking number for your order at the bottom of this email to track your current order. Again, we’re so sorry for this delay and the inconvenience. Please let me know if you have any other concerns or questions. Thank you for your patience.

 

Yours Faithfully,

Leon Stephen,

Business Manager.