Answer to Question #170162 in Management for Lorraine Grigsby

Question

Week 10 Discussion 

Please respond to the following:

• Compare and contrast the lean service system found within Southwest Airlines to a full-service airline such as United Airlines, British Airways, and other large carriers in terms of cabin service, boarding process, baggage handling, and service encounters.
• Recommend ways for the airline carriers to improve their lean operation systems in terms of speed and quality while reducing waste and costs. Explain your rationale.
• Be sure to respond to at least one of your classmates' posts.

Answer 1

The answer to your question is provided in the image: