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Co-workers have a difficult time understanding Sibongile because of her accent. This an example of which barrier?

(1) Physical

(2) Psychological

(3) Semantic

(4) Physiological


The introduction of COVID-19 vaccines makes the observance of the WHO earlier protocols irrelevant. Do you agree?


Sibongile provides a short version of a research paper that she will present at an upcoming conference. This short piece of text appears on the company website and only provides the main points of the research paper. What would you call this short piece of text?

(1) An abstract

(2) An overview

(3) A summary

(4) A foreword


Sibongile must maintain regular contact with her clients, who form an important part of the organisation's public. What type of communication is this?

(1) External

(2) Horizontal

(3) Upward

(4) Vertical


During her interview, the interviewer asked Sibongile to substantiate, in her own words, why she should be considered for more responsibilities and an increase in salary. This is an open-ended question because … .

(1) Sibongile must respond with follow-up questions

(2) Sibongile cannot elaborate as there are specific answers to choose from

(3) it guides Sibongile to a precise response

(4) it encourages Sibongile to express her opinions in her own words


Identify three main technological innovations and discuss their effects on the impact of small-scale mining on the environment. 



Sibongile uses certain social network platforms, such as blogs, to communicate with clients. Clients can comment on, among other things, the service and products of the company. Why is this representative of the interactive communication model?

(1) Sibongile can influence the perceptions of the clients.

(2) The flow of information is only from the sender to the receiver.

(3) The effect of the message ends at the receiver.

(4) Information can flow between Sibongile and her clients where there is dialogue.


When communicating with her employers and clients, Sibongile tries her best to ensure that the communication between herself and the recipient is always well understood by herself (the sender) and the employers and clients (recipients). With this kind of approach towards communicating, which element is emphasised most?

(1) The message

(2) The recipient

(3) The communicator

(4) The medium


Simple sentences can be linked to create more complex sentences in more advanced texts and writing styles. Little words are often used to link simple sentences. These useful little words that express the relationship between two parts of your sentence can be referred to as … .

(1) conjunctions

(2) adjectives

(3) prepositions

(4) adverbs


Patrice dislikes other cultures and religions. What does this refer to?

(1) Prejudice

(2) Stereotypes

(3) Perceptual flaws in reasoning

(4) Bias 


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