English Answers

Which trait(s) refer(s) to assertiveness?

(a) self-opinionated

(b) conflict-avoidant

(c) self-confident

(d) blame-accepting

(1) Option a

(2) Option c

(3) Options c and a

(4) Options a and b

“First-hand” is a new word formed by the joining of two words and is referred to as a … word.

(1) simple

(2) compound

(3) abstract

(4) complex

Ms Tagliati does not trust anyone to make a decision in the organisation. She also believes that it is a waste of time to have a brainstorming session to discuss ideas for the organisational re-engineering project as she can make decisions quickly and implement them even quicker. What type of leader is she?

(1) Confident

(2) Authoritarian

(3) Competent

(4) Democratic

Craig is an intern at ABC Telecommunications. He has been working at the finance department for over six months. He is struggling with his work outputs and his line manager has recently received an e-mail from one of the clients whose account he is working on, lamenting the quality of work they get from Craig.

The manager decides to deal with this matter by interacting with Craig directly. What kind of interview will Craig have with his line manager?

(1) A disciplinary interview

(2) A performance appraisal interview

(3) A counselling interview

(4) A research interview

What is communication between people on the same hierarchical level in an organisation referred to as?

(1) Horizontal communication

(2) Informal communication

(3) Formal networks

(4) Linear networks

Unisa advertises its new online business courses on billboards and on television. This an example of … . (1) intrapersonal communication

(2) organisational communication

(3) public communication

(4) mass communication

An accounting company offers a PowerPoint presentation to explain to staff how the new software that will be installed at the firm works. This is an example of … .

(1) intrapersonal communication

(2) dyadic communication

(3) an oral presentation

(4) mass communication

What is the umbrella term for all the communication processes that occur in the context of an organisation?

(1) Intrapersonal communication

(2) Small group communication

(3) Mass communication

(4) Organisational communication

When Andrew Harding smiles into the digital camera mounted on top of a laptop, it is an example of … . (1) an oral presentation

(2) digital communication

(3) intrapersonal communication

(4) public communication

A team of developers meets to discuss the types of dwellings to build on a large piece of land. Some want as many dwellings as possible on the land to maximise profit. Others want aesthetic and environmental aspects to be taken into consideration. The team has reached consensus when … .

(1) each person agrees to abide by the final decision and assists in implementing it

(2) they all agree unanimously with the final decision that has been taken

(3) each person is equally happy with the decision

(4) they have reached a point where no one is prepared to compromise any further