What should be the relationship between Bose’s supply management strategy and the development of its performance measurement system?
Bose’s supply management strategy emphasizes the development of world-class suppliers who can bring with them technology, performance, delivery, quality, and service capabilities. As such, Bose’s performance measurement system would measure supplier performance in each of these areas. As mentioned in the case, Bose measures on-time delivery, quality performance, technical improvements, and supplier suggestions. They also measure logistics performance for their shipments.
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