Answer to Question #217751 in English for nkabe

Question

In this scenario Kutlwano’s previous bad experience causes

Answer 1

It causes the following;

1. Bad attention to detail.
2. Representing your company with a lack of knowledge or policy.
3. Unprofessional or impersonal conduct.
4. Failure to respond within an appropriate time.
5. Identifying but leaving a complaint unresolved.
6. Unfulfilled promises.