Answer to Question #208563 in English for Zainab Kalsoom

Question

A client’s family member rings the service and demandto know what you are doing to help them write their isues. They are using aggressive language and you don’t hav permission from the client to talk them.

Whats the:

·        Passive aggressive response?

·        Aggressive response?

·        Passive response?

·        Assertive response?

Answer 1

Passive response