Answer to Question #190070 in English for Ahsan Adil

Question

As a Business Manager of a very well- reputed publishing house ,you signed an agreement with M/S Degree College to supply them all publishing materials within 1.5 months 'time. Now you find that it is almost impossible to supply their order within due date as 30 days have already passed ,but one-third of the printing work is still to be done.

Draft a letter to the Director Administration of the college ,informing about the current situation and offer an acceptable solution to the problem. Assume necessary details. You should write about 150-200 words. Your answer will be judged based on the following criteria:

 

Marks distribution:

a.      Content/Ideas/Relevance: 03

b.     Structure of the letter (Format, Introduction, Body & Conclusion): 02

c.      Application of Bad News strategy: 03

d.     Language (Formal, Accuracy of grammar and sentence structure): 03

Answer 1

I would regretfully like to bring to your attention the projected lateness of delivery of publishing materials that you ordered from our company. Our agreement stated that all the materials would be delivered in one and a half months. However, our progress has been slow and we are candidly requesting for more time. We apologise for overestimating our current printing capacity. To solve the problem we have hired extra personnel on a temporary basis to specifically work on your order. We are therefore requesting for an additional 15 days. Kindly bear with us and communicate if you have any concerns. At the moment, we are done with two-thirds of the order. From the analysis of our experts the remaining batch should be ready in less than two weeks.Once again we are sincerely sorry for any inconvenience that the delay will cause. We value you as a client and look forward to supplying you with even more publishing materials in future.