Answer to Question #155992 in English for Thabile Q2

Question

To improve service delivery, the Batho Pele (“People First”) White Paper on transforming public 

service delivery was released in 1997. It contains eight principles that must be implemented by the 

public sector.

Name the eight principles of the Batho Pele White Paper that must be implemented by the 

public sector.

Answer 1

Service standards, Redress, Access, Consultation, Courtesy, Information, Transparency, Value for money