Answer to Question #236983 in Economics for Paul Carpenter

Question

As noted in this week’s textbook chapter, employees are happier when they received regular feedback (Carpenter, Bauer, & Erdogan, 2010, p.97). Feedback takes many forms, but one of the most obvious types is feedback on performance. Managers must be able to give employees feedback on what they are doing well, and areas where an employee needs to improve. Think about times in your career when you have received feedback, and write a response that includes the following:

Share an example of a time when you received effective feedback that helped you improve your performance. What made that feedback helpful?

Share an example of a time when you received feedback that was not helpful. What made that feedback ineffective?

Using your two examples, what can you conclude about the characteristics of effective feedback? If you were a manager, how could you use these lessons to improve the feedback you gave?
Be sure that your Learning Journal entry is a minimum of 500 words.

Answer 1

Feedback must be concrete and relate to a specific, measurable performance goal. It should also include clear expectations for the employee and their performance. The employee's progress and performance should be readily available in a clear, easy to understand format.