Answer to Question #203807 in Economics for Amna

Question

Suppose that you have been assigned to design the job of ticket clerk for a regional airline in Ontario. How would you handle the following trade-offs? a. Would you recommend highly specialized job designs to minimize training or very broad job designs with all clerks cross-trained to handle multiple tasks? Why? b. Would you change your answer if you knew that employees tended to quit the job of ticket clerk within the first six months? Why or why not?

Answer 1

a. I would recommend a highly specialized plan. since the company is regional, therefore, when working with clients, the cashier is the face of the company and must provide quality services in accordance with the company's standards.

b. If I found out that employees are leaving. I would change the training system to a more large-scale one, since in this case it is possible to vary the knowledge of the employees. that is, to organize work on a mixed type. Since working at ticket offices can be associated with high psychological stress, make it not a permanent job. but a shift. that is, for example. the employee is busy at the cash desk on one day of the week, and on other days he does other work. In this case, it is possible to avoid mass layoffs.

There is also a second way: do not change the program, since there is a risk of dismissal of an employee, on whose training a lot of time has been spent, more than the effect of a short-term work of this employee in the company.