LIST three (3) questions you ask clients in order to establish their banking needs in terms of product quality, price and usage. SUMMARISE the client’s response to each question
What can we as a bank do better to serve your needs?
Clients response could be give us better customer services, try to respond quicker to reduce lengthy queues.
Why did you choose us over the competition?
Clients response could be because of your better interest rates, and good saving plans.
What is the customers' budget?
Clients can respond according to their individual capabilities
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