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In 2013, chat app Mxit a South African social networking platform reported that its monthly active user base was 7.5 million – but this figure dropped to just 1.2 million monthly active users in July 2015. In October 2015, Mxit announced that it was finally shutting down its corporate operations but would still leave the app available for download and use. Yet, a year later in October 2016, the app users couldn’t send and receive anymore. 1. When Mxit first launched, they planned to be one of the biggest innovative organisation in the IM industry yet 10 years later the company shut down its operations. Following systematic steps on a control process and using practical examples based on the case study, establish why did Mxit failed to achieve their planned objectives. 2. Is there anything that they could have done differently to achieve their planned objectives? Justify your answer. Nb:reference is required.
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