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{"ops":[{"insert":"Documentation of call logs at Company X, has indicated that the most common IT related \r\nqueries received from end users can be categorised as follows:\r\n(US14919 SO1)\r\n\u2022 Password logging failure\r\n\u2022 Retrieval of accidentally deleted files from the computer\r\n\u2022 Computer operating too slow\r\n\u2022 User cannot connect to the shared network printer\r\n\u2022 Slow internet connection\r\n\u2022 Wireless signal degradation \r\n\u2022 Domain password reset\r\n\u2022 Inaccessibility of applications\r\n\u2022 Some websites not accessible \r\na) Identify which of these problems are associated to a hardware or network problem.\n"}]}
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