Answer to Question #210679 in Psychology for Emmanuel Egbuagha

Question

Explain in detail how Boulders Mall's management may have used media relations as a public relations tool to try to resolve controversy.

Answer 1

Boulders Mall management could have utilized their social media platforms to clarify the air regarding the dispute. Because many social media users trust the mall, it will be critical for management to take steps to prevent the dispute from growing on social media.