Answer to Question #54538 in Other for Mathew Dawes

Question

Training to meet expectations
‘Take care of the customer and the profits will take care of themselves’
Shoichiro Honda – founder of Honda Motors
Communicating customer service issues and standards to colleagues is part
of every manager’s job. In your research, you have come across a
statement that you really like (see above), and want to expand on it as part
of the customer service expectations training to your staff.