Provide examples of policies on cancellation and postponements of packages and reservations for rooms, events and restaurant reservations issued by resorts, airlines, online travel agencies (OTAs) and tour operators e.g. Talanoa Treks. Then develop a cancellation/postponement policy for Coconuts Eco-Resort. Conduct online research (eg Tri[Advisor and Bookings.com reviews) to answer this question and provide examples of how this was handled and how satisfied clients were with their options (10 marks).
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