The service time of the first service of a BMW is found to be normally distributed with a mean of 70 minutes and a standard deviation of 9 minutes.
(a) If a customer brings her BMW in for its first service, calculate the probability that the car will be ready within one hour. Draw sketch of graph to show the area. (6)
(b) Calculate the probability that the job will take more than an hour and a half. Draw sketch of graph to show the area. (5)
(c) What percentage of first services will be completed between 50 and 60 minutes? Draw sketch of graph to show the area. (6)
(d) The BMW dealer has a policy to give its customers a 15% discount on the cost of the first service if the service is not completed within 80 minutes. From a sample of 80 customers who brought their BMWs in for the first service how many are likely to receive the 15% discount? Illustrate your answer by sketch. (7)
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