Sales personnel for X Company are required to submit weekly reports
listing customer contacts made during the week. A sample of 61 weekly contact
reports showed a mean of 22.4 customer contacts per week for the sales personnel.
1. Develop a 95% confidence interval estimate for the mean number of weekly
customer contacts for the population of sales personnel.
2. Assume that the population of weekly contact data has a normal distribution.
Use the t distribution to develop a 95% confidence interval for the mean number
of weekly customer contacts.
3. Compare your answer for parts (a) and (b). What do you conclude from your
results?
Solution:
Given, "n=61,\\mu=22.4"
Standard deviation is not given(or missing), so we assume any value, say, "\\sigma=5.2" and proceed with this value.
(1):
Z value for 95% confidence is Z=1.96
Then, confidence interval, CI"=\\mu\\pm1.96\\dfrac{\\sigma}{\\sqrt n}"
"=22.4\\pm1.96(\\dfrac{5.2}{\\sqrt {61}})=22.4\\pm1.30495\n\\\\=(21.09505,23.70495)"
(2):
Degrees of freedom, df=61-1=60 and "\\alpha=(1-0.95)\/2=0.025"
Then, from its table, "t_{\\alpha\/2}=2.000298" for 95% CI.
Then, CI"=\\mu\\pm2.000298\\dfrac{\\sigma}{\\sqrt n}"
"=22.4\\pm2.000298(\\dfrac{5.2}{\\sqrt {61}})=22.4\\pm1.33178\n\\\\=(21.06822,23.73178)"
(3):
Conclusion: Both CIs are very close to each other. But CI in part (1) is closer to given mean, i.e., 22.4.
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