solution
waiting times follow a normal distribution with
Longer waiting times are worse than shorter waiting times. Hence the worst 20% of wait times are wait times on the right tail of the distribution. The inferred level of confidence is 0.80.
The z value corresponding to the right tail probability of 0.2 is
"Z=0.85"
But
answer:
the shortest wait time that would still be in the worst 20% of wait times is 45.4555 minutes
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