From the data of the problem, we have
"\\mu=1(60\/15)=4\\ \\ \\text{sets per hour}"
(a) Expected idle time of repairman each day = Number of hours for which the repairman remains busy in an 9-hour day (traffic intensity) is given by
"9(\\lambda\/\\mu)=9(2\/4)=4.5\\ hours"Hence, the idle time for a repairman in an 9-hour day will be:
(b) Expected (or average) number of cassette sets in the system
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