From the data of the problem, we have
λ=18/9=2 sets per hour,
μ=1(60/15)=4 sets per hour(a) Expected idle time of repairman each day = Number of hours for which the repairman remains busy in an 9-hour day (traffic intensity) is given by
9(λ/μ)=9(2/4)=4.5 hours Hence, the idle time for a repairman in an 9-hour day will be:
9−4.5=4.5 hours (b) Expected (or average) number of cassette sets in the system
Ls=μ−λλ=4−22=1 cassette set
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