Answer to Question #96199 in Management for shabeeb

Question

Many complaints have been reported about the surface finishing of the road after using a new carpeting process. As a quality manager your first task is to identify all causes that negatively affect the quality. Suggest two methods that you will use for the purpose. Justify your selection.

Answer 1

Method #1: Process Mapping

This method gives an exceptional understanding of what happens in constructions. Process

mapping method provides an insight as to where the real issues are, and what affects the whole process.

Overall, it maps out the real picture on the ground.

Method #2: Brainstorming

The method entails the collective generation of ideas with the team, which is involved with the

construction. Brainstorming will help develop ideas effectively and quickly since the team working on the building can identify the root causes analytically.