Answer to Question #348149 in Management for Paballo

Question

2.2 The management of Thembisa post office is concerned about the number of customer 

complaints. They decide to use Pareto analysis as a first step in solving this problem. 

The necessary data were collected, and the results are shown below:

Code Cause of complaint Number of 

occurrences

A Delays in delivery of letters 6

B Unfriendly teller assistant 8

C Inconsistent delivery times 10

D Unreliable international post 62

E Parcel damaged in transit 2

F Delivery to wrong address 2

G Parcel lost in transit 1

H No vehicle licence facility 3

I Poor general customer service 56

Draw a Pareto chart and point out how it reflects the 80/20 principle. (4)

[Hint: Use the codes given in the table to represent the causes in the chart].