1. Which one of the following is a characteristic of formal authority in an organisation?
a. Formal authority is vested in people
b. Formal authority is accepted by subordinates
c. Formal authority flows down the horizontal hierarchy of an organisation
d. Formal authority cannot be delegated to lower levels of management.
2. Read the list of factors below.
i. The environment in which an organisation operates
ii. The strategy of the organisation
iii. The competence and role of staff
iv. The organisational culture
v. The size of the organisation
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