Intelligent Services, your employer, prides itself on hiring minorities. One candidate
fully fits the job requirements for an open position in your division. However, your boss
is concerned that some of your customers will not understand the candidate’s limited
command of the English language. You are the manager to whom this candidate will
report, if selected.
Which two programs and/or processes will you introduce in your division to be able to
successfully deploy many more such candidates in future?
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